Last Updated: [01-08-2024]

Pure Loaf food products is a food business engaged in the manufacturing, sourcing, distribution, and direct-to-consumer (D2C) sale of packaged food products, focused on delivering quality and consistency.

FSSAI Regd. Number: 21024414000208

These Terms and Conditions govern your use of our website, mobile application (if applicable), and services. By accessing or using our platform, you agree to be bound by these terms.

1. Definitions:

We are Pure loaf food products doing business as Pure Loaf.

“Company”, “We”, “Our”, “Us” refer to Pure Loaf food products / Pure Loaf.

“User”, “Customer”, “You” refer to anyone accessing or using our website/app.

“Products” refer to all food items sold by Pure Loaf food products / Pure Loaf.

2. Eligibility:

By using our services, you confirm that you are at least 18 years old or accessing under the supervision of a parent or legal guardian.

3. Products & Services:

Pure Loaf offers a range of food products including (but not limited to) whole wheat chapatis, raw honey, powders, herbal teas, dairy products, bakery products and other packaged food items.

Product ingredients, formulations, and packaging may vary from time to time based on availability, quality standards, and regulatory requirements. Customers are advised to check product labels and descriptions for the most accurate and updated information.

We reserve the right to modify, discontinue, or update any product without prior notice.

4. Product Information Accuracy:

We strive to ensure all product details, images, and descriptions are accurate. However:

- Natural products may vary in color, texture, or taste.

- Packaging may change over time.

- Minor errors may occur, which we reserve the right to correct.

5. Orders & Acceptance:

- All orders are subject to availability and confirmation.

- We reserve the right to cancel or refuse any order.

- You will receive confirmation via website/app, WhatsApp, or email.

6. Pricing & Payments:

- All prices are listed in INR (₹) unless stated otherwise.

- Prices may change without prior notice.

- Full payment must be made before order processing.

- We may use third-party payment gateways for secure transactions.

7. Shipping & Delivery:

This Shipping & Delivery Policy outlines how Pure Loaf processes and delivers orders placed through our website or application or any other official social media platform.

7a. Order Processing:

- Orders are processed within 1–3 business days after payment confirmation which may vary in some cases due to the availability and nature of products and operational conditions.

- Orders are not processed or delivered on Sundays or public holidays.

7b. Shipping Timeline:

- Delivery timelines vary based on location.

- Estimated delivery: 3–7 business days.

- Remote areas may take longer.

Please note that delivery timelines are estimates and not guaranteed.

7c. Shipping Charges:

- Shipping charges (if applicable) will be displayed at checkout.

- We may offer free shipping on selected orders or promotions.

7d. Delivery Partners:

We use third-party courier and logistics providers for order delivery. Pure Loaf is not responsible for delays caused by these partners.

7e. Address Accuracy:

Customers are responsible for providing accurate delivery details.

We are not liable for failed deliveries due to incorrect or incomplete addresses.

7f. Order Tracking:

Tracking details will be shared via SMS, email, or WhatsApp once the order is shipped.

7g. Delivery Issues:

If you face any issues with delivery (delay, damage, missing item), please contact us within 24 hours of receiving the order.

7h. Unsuccessful Deliveries:

If delivery fails due to:

- Incorrect address.

- Customer unavailable.

The order may be returned or cancelled. Re-delivery may incur additional charges.

8. Returns, Refunds & Cancellations:

Due to the perishable nature of food products:

- Returns are generally not accepted

- Refunds/replacements are only provided if:

- Product is damaged

- Product is defective

- Issues must be reported within 24 hours of delivery with proof (photo/video)

Cancellation requests may not be accepted once the order is processed.

9. Health & Safety, Product Usage & Disclaimer:

Customers are advised to carefully read all product labels, including ingredients, nutritional information, allergen details, and manufacturing/expiry dates before consumption.

All products sold by Pure Loaf are food items and are not intended to diagnose, treat, cure, or prevent any disease.

Customers with known allergies, dietary restrictions, or medical conditions should consult a qualified healthcare professional before consuming any product.

Pure Loaf shall not be held responsible for any adverse reactions, allergies, or issues arising from the consumption of products.

All products must be used and stored as per the instructions provided on the packaging. The Company is not liable for misuse, improper storage, or consumption beyond the expiry date.

10. User Responsibilities:

You agree not to:

- Use the website/app for unlawful purposes.

- Provide false or misleading information.

- Attempt to harm, hack, or disrupt our platform.

11. Intellectual Property:

All content including text, logos, images, product designs, and branding are the property of Pure Loaf and are protected under applicable laws. Unauthorized use is strictly prohibited.

12. Third-Party Services:

We may use third-party services (payment gateways, delivery partners, analytics tools). We are not responsible for their policies or actions.

13. Limitation of Liability:

Pure Loaf shall not be held liable for:

- Indirect or consequential damages.

- Delays beyond our control.

- Misuse of products by customers or third party sellers.

14. Indemnification:

You agree to indemnify and hold Pure Loaf harmless from any claims, damages, or losses arising from your use of our services or violation of these terms.

15. Privacy:

Your use of our platform is also governed by our Privacy Policy, which explains how we collect and use your data.

16. Termination:

We reserve the right to suspend or terminate access to our platform if users violate these terms.

17. Governing Law:

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Srinagar.

18. Customer Feedback, Reviews & Public Statements:

Pure Loaf values customer feedback and encourages users to share their genuine experiences. However, customers agree not to publish or circulate any false, misleading, or defamatory statements about the Company, its products, or its services on any public platform, including social media, without factual basis.

In case of any concerns, dissatisfaction, or product-related issues, customers are strongly encouraged to contact Pure Loaf directly through official communication channels (WhatsApp, email, or customer support) to allow us the opportunity to investigate and resolve the matter.

Pure Loaf reserves the right to take appropriate action in accordance with applicable laws in India, including laws relating to defamation, digital content, and consumer protection, against any individual or entity that publishes or circulates false, defamatory, or misleading content that harms the reputation, business, or operations of the Company.

19. Changes to Terms:

We may update these Terms & Conditions at any time. Continued use of the platform means you accept the updated terms.

20. Contact Information:

For any questions or concerns, you can contact us via:

- WhatsApp: [+91-8899009380]

- Email: [pureloaffoodproducts@gmail.com]

- Social Media: Instagram, Facebook (Pure Loaf official pages)

Terms & Conditions